Here are our most asked questions:
What do I need to bring with my dog?
- The only thing that you're required to bring with your dog is food, however you are welcome to bring anything you'd like! Beds are not provided, so we always recommend bringing something from home to help your dog feel more comfortable - their bed, blankets, etc. Toys and treats are optional. We do provide bowls which are sanitized between uses.
When can I drop my dog off and pick them up?
- Our drop off hours are 6:30am-11:00am and 3:00pm-6:00pm Monday-Friday. We also offer weekend hours on Saturdays and Sundays from 7:00am-9:00am. Sunday evening pick up is available by appointment. We require that all dogs arrive on a leash.
Will my dog get to participate in daycare?
- All of our new guests will go through the new dog introduction/meet and greet whenever they arrive. As long as they get along with others, they will be out of their rooms to play all day long! We do require a spay/neuter by the age of 6 months for daycare visits. Boarding guests are not required to be spayed/neutered, but if they over 6 months of age and unaltered, they are not eligible for playgroup. If your dog does not enjoy play time with others, we have separate play areas for them to play ball and have individualized attention from our staff!
What should I have prepared for my dog's arrival?
- We require that you have an account on our online customer portal, and have all information entered accurately. Updated vaccination records showing proof of rabies, distemper, and bordetella must be uploaded into your account. We do recommend the lepto vaccine as well, although it is not required. Records MUST be provided in the form of a veterinary clinic print-out. Booklets, at-home vaccinations, etc. are not permitted. Our Terms and Conditions Agreement must also be signed through the customer portal signed. Once all necessary documents are uploaded and signed, you're ready to schedule your reservations! Boarding reservations require a credit/debit card saved to your customer profile due to our cancellation policy.
What is your cancellation policy for reservations?
- We reserve the right to charge 50% of the reservation when proper notice isn't given for cancellation. Please call to cancel or cancel via our online customer portal within 48 hours of your reservation drop off time. We are willing to make allowances for special circumstances.
Can I come in for a tour?
- You can certainly come and visit our facility! We offer tours by appointment in the evenings as we have an open concept facility and are unable to bring customers back during the day due to the dogs play time. Call us to schedule your evening tour. We are happy to show you.
How do I make a reservation?
- Please use our online customer portal to schedule all daycare and boarding reservations, or to make adjustments to an existing reservation.
What is the daily schedule like for my dog?
- We begin work at 6:30am Monday-Friday and 7:00am Sat/Sun. All dogs are rotated out into our 8 ft tall fenced in yards to do their morning business. After they have gone potty and have had plenty of time outside, the dogs get to play in our indoor play areas. During playtime, all of their rooms are sanitized and breakfasts are prepared. Once all duties are finished in their sleeping quarters, dogs are brought back into their rooms to eat breakfast. All boarding dogs are required to stay in their kennels for at least 30 minutes after eating to rest their stomachs before playing again. After this rest time, dogs are free to run themselves silly for the day. Boarding guests return to their rooms around 5pm to eat dinner. We close at 6pm. After we close, we do "late night let out" where all dogs get the chance to potty again before bed. This means they only have to "hold it" from 9pm-6:30am. Due to having an active day, our kennel room is VERY quiet whenever we return late in the evenings. This gives the dogs a chance to rest up and prepare to do it all again the next day.
- The only thing that you're required to bring with your dog is food, however you are welcome to bring anything you'd like! Beds are not provided, so we always recommend bringing something from home to help your dog feel more comfortable - their bed, blankets, etc. Toys and treats are optional. We do provide bowls which are sanitized between uses.
When can I drop my dog off and pick them up?
- Our drop off hours are 6:30am-11:00am and 3:00pm-6:00pm Monday-Friday. We also offer weekend hours on Saturdays and Sundays from 7:00am-9:00am. Sunday evening pick up is available by appointment. We require that all dogs arrive on a leash.
Will my dog get to participate in daycare?
- All of our new guests will go through the new dog introduction/meet and greet whenever they arrive. As long as they get along with others, they will be out of their rooms to play all day long! We do require a spay/neuter by the age of 6 months for daycare visits. Boarding guests are not required to be spayed/neutered, but if they over 6 months of age and unaltered, they are not eligible for playgroup. If your dog does not enjoy play time with others, we have separate play areas for them to play ball and have individualized attention from our staff!
What should I have prepared for my dog's arrival?
- We require that you have an account on our online customer portal, and have all information entered accurately. Updated vaccination records showing proof of rabies, distemper, and bordetella must be uploaded into your account. We do recommend the lepto vaccine as well, although it is not required. Records MUST be provided in the form of a veterinary clinic print-out. Booklets, at-home vaccinations, etc. are not permitted. Our Terms and Conditions Agreement must also be signed through the customer portal signed. Once all necessary documents are uploaded and signed, you're ready to schedule your reservations! Boarding reservations require a credit/debit card saved to your customer profile due to our cancellation policy.
What is your cancellation policy for reservations?
- We reserve the right to charge 50% of the reservation when proper notice isn't given for cancellation. Please call to cancel or cancel via our online customer portal within 48 hours of your reservation drop off time. We are willing to make allowances for special circumstances.
Can I come in for a tour?
- You can certainly come and visit our facility! We offer tours by appointment in the evenings as we have an open concept facility and are unable to bring customers back during the day due to the dogs play time. Call us to schedule your evening tour. We are happy to show you.
How do I make a reservation?
- Please use our online customer portal to schedule all daycare and boarding reservations, or to make adjustments to an existing reservation.
What is the daily schedule like for my dog?
- We begin work at 6:30am Monday-Friday and 7:00am Sat/Sun. All dogs are rotated out into our 8 ft tall fenced in yards to do their morning business. After they have gone potty and have had plenty of time outside, the dogs get to play in our indoor play areas. During playtime, all of their rooms are sanitized and breakfasts are prepared. Once all duties are finished in their sleeping quarters, dogs are brought back into their rooms to eat breakfast. All boarding dogs are required to stay in their kennels for at least 30 minutes after eating to rest their stomachs before playing again. After this rest time, dogs are free to run themselves silly for the day. Boarding guests return to their rooms around 5pm to eat dinner. We close at 6pm. After we close, we do "late night let out" where all dogs get the chance to potty again before bed. This means they only have to "hold it" from 9pm-6:30am. Due to having an active day, our kennel room is VERY quiet whenever we return late in the evenings. This gives the dogs a chance to rest up and prepare to do it all again the next day.